Privacy policy

We will generally only use the information that you provide us with for the primary purpose it was provided for. There are a number of different types of information that we may collect when you visit our site or transact with us and they are outlined below.

You will not be put on the mailing lists of any third parties, and neither your email address nor your name  will not be divulged to anyone else. We will use these details to notify you about new developments, products, news and events. Removing yourself from the mailing list will also be easy – just click on the “Unsubscribe” link at the bottom of any of our emails.

Your email address may also be used to contact you in the event that you discontinue a shopping session. We may contact you by email to see if there were any problems and if we can help you to complete your transaction.

Order information such as your name, billing address, delivery address, email address and phone number are collected at the time you place your order and are necessary to effect delivery of the products that you order, and to contact you in regard to your order if necessary. These details are retained in our database for record keeping purposes.

If you elect to pay online using your credit card, your card details are not viewed by us or by any person except you, at any time during the transaction. These details are necessary to process your order using this payment process. They are encrypted and are processed through our payment gateway. We do not retain your credit card details.

Any other information you provide at the checkout, such as comments or survey responses, is used to better plan future items to add and developments for the web site.


Why Do We Collect This Information?

We collect this information to:

  1. Provide you with information that you have requested
  2. Promote our goods and services
  3. Provide you with goods that you have ordered and provide customer service following these orders
  4. Improve the website experience of our visitors
  5. Comply with our legal obligations

How Do We Hold Your Information?

We hold your information in electronic form and take all reasonable steps to ensure it is secure and safe from unauthorised access. When your information is no longer required it is destroyed in a secure manner.

How Can I Access Information Held About Myself?

If you would like to find out what information we have about you, please email and we will provide this information to you in a reasonable timeframe.

What If The Information We Hold Is Wrong Or Needs To Be Changed?

Information can be changed or corrected by emailing us at and specifying what information you would like amended.

What Are Cookies And What Are They Used For?

Cookies are files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.

Traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.

You have the choice of whether or not to accept cookies through the majority of web browsers. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful. This provides us information to be used for a better user experience. We do not have access to your computer or any other information about you through the use of cookies.

How Can I Complain?

If you would like to complain about a breach of the Australian Privacy Principles you can contact us directly by email at We will look into your complaint and respond promptly in writing notifying you of what we will do in response.

If you are unsatisfied with our response you can contact the Office of the Australian Information Commissioner.